Customer Service

Welcome to Big Bear Disposal Customer Support

At Big Bear Disposal, we’re committed to delivering exceptional service. Whether you’re a resident, business owner, or event planner, our friendly and knowledgeable customer service team is here to assist you.

From answering questions about pick-up schedules and recycling guidelines to helping you find the right solutions for special events or hazardous waste disposal, our friendly, local Customer Service Team is here to provide personalized support tailored to your needs.

Get In Touch

Contact us today and let us know how we can help keep Big Bear Valley clean, beautiful, and sustainable!

By Phone

(909) 866-3942

Reach our Customer Service Team at (909) 866-3942 for immediate assistance

By Email

bigbearcs@bigbeardisposal.com

Prefer to email us? Send your questions or service requests anytime and a member of our local team will be happy to help.

Visit Us

Main Office

41974 Garstin Drive
Big Bear Lake, CA 92315
Monday – Friday 8 am to 5 pm
(Closed Saturday & Sunday)

Trash Pick-Up Schedule

Big Bear Disposal provides reliable weekly trash and recycling pick-up services for residents and businesses in Big Bear Lake, Fawnskin, Erwin Lake and Baldwin Lake. Regular residential service is provided on the same day each week according to established routes. Click on the link below for a map showing service days. Commercial customers in Big Bear Lake are serviced up to seven days per week depending on your needs. Commercial customers in Fawnskin, Erwin Lake and Baldwin Lake are serviced up to two (2) days per week on Mondays and/or Thursdays. If you are not sure of your service day(s), we would love to hear from you. Please call the office and speak to one of our local Customer Service Team members.

Frequently Asked Questions

We know that waste management can come with a lot of questions, and we’re here to help! Whether you need information about your trash and recycling schedule, billing and payments, event rentals, or hazardous waste disposal, our FAQ section has answers to the most common inquiries. If you can’t find what you’re looking for, our friendly customer service team is always ready to assist you.

Service-Related Questions

Residential customers can see their pick-up day by visiting the Trash Pickup Schedule.

Customer Service Team at (909) 866-3942 to speak to a team member about your request.

  1. Bear Disposal provides residential, commercial and industrial trash and recycling collection services to Big Bear Lake, Fawnskin, Baldwin Lake and Lake Erwin.  In addition, we offer portable toilet services from Lake Arrowhead and Lake Gregory through Running Springs, and up the mountain to all of Bear Valley.
Basically, if there is a viable market for a given material, it can be recycled.  Currently, Big Bear Disposal is recycling plastic and glass beverage and food bottles and containers, aluminum and metal cans, heavy plastic containers (such as those used for laundry detergent and cleansers), paper (envelopes, office paper, junk mail, etc.) and cardboard boxes (including shipping boxes such as the ones Amazon uses and cereal boxes).
Big Bear Disposal asks that you have your trash and recycling ready for pick up and accessible by our vehicles by 6:00 am each service day.  If our trash and recycling was out by 6:00 am and you think that we missed you, you have several options.  You can wait a while to see if the driver is running late.  Sometimes weather or other conditions put us behind, and we are on the job later than usual.  You can call our Customer Service Team to find out if we are running late.  If we are not running late, however, and we have simply missed your stop, let our Customer Service Team know.  In such situations, we will do our best to collect your trash and/or recycling before the end of the day.  If we cannot get back to you before the end of the day, we will schedule a special pick up for you the following day.

Ordering new and/or additional services is simple.  Just call our local Customer Service Team at (909) 866-3942 and a team member will take care of you.

Billing and Payment Questions

Big Bear Disposal strives to make paying your bill easy and convenient.  Therefore, we accept credit card payments online, over the phone at (909) 866-3942, or in person at our local office at 41794 Garstin Dr., Big Bear Lake.  We also accept checks by mail or in person.  For convenience, you can set up recurring auto-pay with your credit card.

Big Bear Disposal accepts online payments, credit cards (online, over the phone or in-person), checks (by mail or in-person) and cash.

Yes, By clicking on the link below, you can set up an account and have instant access from anywhere you can find the internet.

Manage Your Account >>

State law requires counties and cities to establish mandatory refuse and recycling management systems.  Some counties and cities have opted to include the cost for the mandatory waste management services on property tax bills.  Doing so helps those counties and cities maintain rates that are reasonable and fair.

Special Services and Event-Related Questions

Big Bear Disposal strives to make ordering roll-off and/or portable toilet services easy and efficient.  That’s why we maintain a knowledgeable, local Customer Service Team ready to assist you.  All you have to do is call the office at (909) 866-3942
Big Bear Disposal offers two roll-off sizes – 10 cy boxes for especially heavy materials such as roofing, concrete, asphalt, etc. and 30 cy boxes for regular refuse and/or recyclables.  The size of box is determined by the type of material being discarded.  Please call our local Customer Service Team at (909) 866-3942 to discuss your particular job and needs.
Disposal offers a variety of special event and one-time cleanups options from temporary three (3) and four (4) cy bins to ten (10) and thirty (30) cy roll-off boxes for trash and or recyclable, portable toilets and sinks and special event cardboard boxes that can be placed throughout an event for the disposal of trash and recyclables by event goers.  Please call our local Customer Service Team at (909) 866-3942 to determine the right fit for your particular event or clean-up.
Regular trash and recyclables are allowed in event trash containers and roll-off boxes that can be designated for trash or recycling.  No liquids, toxics or hazardous waste will be accepted. 

The size of the event will dictate the amount of notice required.  Most events require only 72 hours of advance notice.  For large events requiring many containers or portable toilets, however, the sooner we can work out the logistics with you, the better.  Our local Customer Service Team is ready to help whenever you are ready.

Hazardous Materials and Special Disposal Questions

It is vitally important to the safety and health of ourselves, our neighbors and our lake and mountains that waste paint, batteries and automotive fluids are properly handled.  Residents of Big Bear are fortunate to have local options for the responsible handling of such materials.  Waste paint can be taken to the Big Bear Paint Center at 42118 Big Bear Blvd. in Big Bear Lake.  Batteries can be disposed of at Big Bear Disposal’s Clean Bear Site #1 at 41970 Garstin Dr. in Big Bear Lake.  Automotive fluids can be taken to the local Household Hazardous Waste Collection Facility which is operated every Saturday from 9:00 am to 2:00 pm by the San Bernardino County Hazardous Materials Division at 42040 Garstin Dr. in Big Bear Lake.   
Note: To use the Clean Bear Sites, visitors must show proof of eligibility. Accepted documents include a photo ID, utility bill, car registration, property documents (like a mortgage statement, lease, or tax bill), or a rental contract for visitors staying at a City of Big Bear Lake residential property.
Big Bear Disposal strives to ensure the proper handling of waste throughout its service area.  To that end, only non-hazardous solid waste is allowed in trash containers and only recyclable materials are allowed in recycling containers.  Materials that cannot be disposed of in trash containers include: hazardous waste, electronic waste, liquid waste, batteries (alkaline and lithium), concrete and asphalt (unless the container is a roll-off box specifically ordered for those materials.  In addition, appliances, furniture, etc. must be handled separately through Big Bear Disposal’s bulky item program,  Moreover, trash containers should not be used for recyclables and recyclable containers should not be used for refuse.
Big Bear Disposal accepts green waste for diversion.  Customers have three options to choose from: They can order and receive a 96-gallon green waste cart for weekly collection at no additional charge, or place green waste in bags (up to fifteen per week) and place the bags at the curb for collection on their regular collection day, or bring their green waste to Clean Bear Site #1 where we maintain green waste containers.  Tree limbs and brush must be less than four (4) feet long, less than three (3) inches in diameter.  For larger pieces, Big Bear Disposal offers temporary bins and/or roll-offs.

Ashes must be completely extinguished and soaked for 49 hours before being deposited in your trash container.  Our Clean Bear Sites also accept completely extinguished ashes for those residents that prefer to haul their own refuse and recycling.

Clean Bear Drop-Off Sites and Buy-Back Center Questions

Clean Bear Site #1 – 92315 Residents Only
41790 Garstin Drive, Big Bear Lake, CA 92315
Open Daily

Clean Bear Site #2 – 92315 Residents Only
39690 Big Bear Blvd., Big Bear Lake, CA 92315
Open Daily

Read more about what materials are accepted.

Note: To use the Clean Bear Sites, visitors must show proof of eligibility. Accepted documents include a photo ID, utility bill, car registration, property documents (like a mortgage statement, lease, or tax bill), or a rental contract for visitors staying at a City of Big Bear Lake residential property.

Tuesday – Saturday: 8 a.m. to 3:30 p.m. Closed for lunch: 11:30 to 12:30. Sunday & Monday: Closed

Yes, proof of residency is required.

Note: To use the Clean Bear Sites, visitors must show proof of eligibility. Accepted documents include a photo ID, utility bill, car registration, property documents (like a mortgage statement, lease, or tax bill), or a rental contract for visitors staying at a City of Big Bear Lake residential property.

Compliance and Regulatory Questions

AB 341 – AB 341 requires businesses that generate more than 4 cy or solid waste per week to recycle (paper, glass, cardboard, plastics, etc.)

AB 1826 – AB 1826 requires businesses that generate more than 2 cy per week to recycle organic waste (food waste in particular). Case-by-case exemptions are available for businesses that do not produce organic waste

SB 1383 – Senate Bill 1383 (SB 1383) requires all jurisdictions to provide organic waste collection services to all residents and businesses. Big Bear  Lake and surrounding areas are exempt.

If you suspect that your residence or business in non-compliant with any regulation or requirement, please call our local Customer Service Team at (909) 866-3942.  In most cases, our knowledgeable staff will have the answer you need to be compliant.

Technical and Support Questions

Big Bear Disposal Customer Service Team is always ready to help you with having your damaged or missing cart or bin replace.

If your cart is too heavy to move, you will need to off-load enough material to render it moveable.

Big Bear Disposal offers bear-proof carts at a one-time charge. Please contact our local Customer Service Team at (909) 866-3942 for information and ordering.

Please call our local Customer Service Team at (909) 866-3942 for any issues with your service.
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